Second Sun, Inc.
Warranty Agreement for all LED Lighting Products
AT SECOND SUN, WHEN WE SAY OUR LIGHTS WILL HOLD UP IN YOUR ENVIRONMENT, WE MEAN IT… AND WE ARE THE ONLY COMPANY THAT BACKS THAT CLAIM WITH AN UNLIMITED WARRANTY.
Second Sun Products are designed to function in harsh environment with ambient temperatures is high as 175° F (79° C). Unlike our competitors, we understand that lights may undergo excess switching, significant vibration, oscillation due to air currents, thermal stress in excess of 130° F, power fluctuations not due to lighting strikes or improper wiring, and other high stress concerns. And, unlike our competitors, our lights will survive these conditions and we stand behind our lights with a warranty that covers all of these scenarios.
Second Sun, Inc. (Seller) warrants your product to be free from defects in material and workmanship for a period of 5 years, starting from the date of delivery. Seller warrants that all Goods provided will be new and in best functioning condition. If you discover a defect in a product covered by this warranty, it will be repaired.. If repair is not possible or cost effective, we will replace the item at our discretion. This warranty covers 100% of the parts that make up our light including (but not limited to) LED’s, power supply, exterior casing and associated components.
This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, or natural disasters.
Should the product(s) fail, your sole recourse shall be repair or replacement, as described in the preceding paragraphs. We will not be held liable to you or any other party for any damages that result from failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will Second Sun, Inc. be liable for more than the amount of your purchase price, not to exceed the current list price of the product, excluding tax, shipping and handling charges.
Each one of our LED boards contains multiple LED’s. An LED board is considered in need of replacement if more than one LED stops working, constituting greater than 5% reduction in total light output. Thus, repair / replacement of an LED board will be acceptable under this warranty should 2 or more LED’s fail to function on any individual board during the warranty period.
HOW TO OBTAIN SERVICE UNDER THIS WARRANTY:
Contact the factory to obtain a Return Material Authorization (RMA) number.
Deliver the damaged product and the invoice, clearly marked with the RMA number to:
Second Sun, Inc.
2615 W. Jefferson Street
Anniston, AL 36201
Call us at (256) 224-9708